Elevating Service Experience for the New Normal
Industry 4.0 led transformation is creating new opportunities for discrete manufacturers to drive growth, unlock new business models, and shape customer experiences. In the wake of pandemic driven disruption, services transformation is emerging as a key tenet of Industry 4.0, as manufacturers renew their focus on aftermarket services to leverage existing asset base to offset pressures and drive business growth.
However, to deliver efficient and effective services across the product lifecycle, service organizations require simplified and seamless access to accurate, relevant, and real time service information. HCL and PTC’s Windchill SPII and Arbortext solutions enable service information digital thread to help organizations meet their aftermarket service goals.
Join HCL & PTC experts in this webinar, as they
• Identify key challenges experienced by service teams in creating, managing, and delivering service information
• Recommend approach for delivering service instructions by “crossing hubs” and leverage existing digital investments
• Share industry success story - Experiences, achievements, and critical success factors